Crucial Conversations

CRUCIAL CONVERSATIONS: Tools for Talking when Stakes are High

By Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler

How do you deal with topics that are sensitive yet important to you? Such interactions can significantly affect the quality of your relationships, careers and life. This book helps us to identify and conduct “crucial conversations”, so we can overcome difficult or sensitive issues, to improve results and achieve our desired outcomes.

In this summary, you’ll learn:

What are crucial conversations, and why we fumble when much is at stake;
• The 7 principles to mastering crucial conversations, including useful skills and techniques to apply for results;
• How to recognize when a dialogue is breaking down, how to bring it back on track, and get the results you truly want;and
• The “Path to Action”, the stories you tell yourself, the CRIB approach to developing mutual purpose, the 5 STATE skills to share views without offending others, and the 4 AMPP listening skills.

Who should read this:
• Leaders, Managers, and Professionals who handle negotiations or difficult conversations;
• Coaches, Counsellors, Mediators; and
• Anyone who wants to improve their communications skills and improve their relationships.

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3 customer reviews

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3 reviews for Crucial Conversations

  1. Thrish

    This book has all the ingredients one needs to improve one’s interactions when one is stuck in cycles of rage or disagreement. It has remarkably similar prescriptions to other readings I have done on the subject on how to manage in a tense conversation in which one must come to some reasonable agreement. If everyone read a book like this once or twice in their lifetimes we might actually move the evolution ball down the court in a significant way. [Review from Goodreads]

  2. Daniel Silvert

    Crucial Conversations tackles one of the most difficult subjects in human relationships: How to navigate difficult conversations when 1) the stakes are high 2)opinions are at opposite ends, and 3) when emotions are charged….At it’s core, the book dives deep into the human condition under duress. [Review extracted from Goodreads]

  3. Sridhar

    One of the amazing books I have read in recent times…What makes this book wonderful is that tells you to change your Inner Game to be able to practice it. The tools the authors propose are not “fake-smile” type add-ons, but require a fundamental understanding of how emotions are inseparable from our behavior. [Review extracted from Goodreads]

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