Book Summary – Getting To Yes: Negotiating Agreement Without Giving In

Everyone negotiates—be it to get a pay raise, extend a curfew, or reach agreement on a joint venture. “Getting to Yes” presents a framework for “principled negotiations”: […]

Book Summary – Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior

How should you confront an employee who’s chronically late, a CFO who’s suspected of embezzling company funds, or a daughter who lies about her late […]

Book Summary – Leadership and Self-Deception: Getting out of the Box

Self-deception affects everyone. It’s like being stuck in a box – despite our best intentions, we have a biased view of problems, are blind to […]

Book Summary – The 5 Languages of Appreciation in the Workplace: Empowering Organizations by Encouraging People

Many people are feeling strained and under-valued at work. Appreciation can create a better workplace for employees, and help companies to improve motivation and retention, […]

Book Summary – Crucial Conversations: Tools for Talking when Stakes are High

How do you deal with topics that are sensitive yet important to you? Our daily interactions can hold pivotal moments, with outcomes that affect the […]

Book Summary – Start with Why: How Great Leaders Inspire Everyone to Take Action

Great leaders and organizations can create sustainable change because they inspire others. In the process, they create loyal followers who stick with them through thick […]

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