Delivering Happiness

DELIVERING HAPPINESS: A Path to Profits, Passion and Purpose

By Tony Hsieh

In this fun and easy-to-read book, Tony Hsieh shares how he built Zappos from nothing to its eventual sale (or marriage) to Amazon for $1.2 billion, and aligned his business with his passions and purpose in life.

In this summary, you’ll learn:
• Powerful insights on how to develop a successful start-up;
• How Zappos grew its billion-dollar business foundations with Customer Service, Culture, and Employee Development;
• How to create a happy workplace that generates sustainable returns for employees and the company; and
• How to follow your passions to create your own path to success.

Who should read this:
• Entrepreneurs and aspiring entrepreneurs
• CEOs and Business Leaders
• Managers responsible for HR, L&D, and customer service
• Anyone seeking greater personal fulfillment, happiness and purpose in life

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4 customer reviews

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4 reviews for Delivering Happiness

  1. Shannon *Eboni Scarlett* Holliday

    I am absolutely blown away by this book! Tony Hsieh (pronounced Shay) the CEO of Zappos spoke to my passion to encourage businesses to forefront and drive customer service within their organizational culture which essentially is the brand. This book makes clear the importance of running a business from the bottom to top as opposed to the traditional iron clad top to bottom structure. By sharing with the world the cohesion that existed between Tony, colleagues and employees within the company through both obstacles and triumphs, throughout the years, it demonstrates the effectiveness of faith, determination, and the implementation of positive psychology. It also proves that these elements, if incorporated, will reap successful results both professionally and personally. I also appreciate the science of happiness framework that Tony shared at the end of the book. In my opinion, this book is a must read to anyone who has started a business and/or desire to start a business. Tony has my respect because, he took risks (monetary and otherwise) that most other businesses, CEO’s etc., who may (financially) be in a position to take on behalf of their employees, would not have taken. Simply put, when it came down to it, Tony put his money where his mouth is and showed up for his employees and his company. I used to feel that corporate execs were stuffed shirts whose minds are monetarily programmed, whose heart is set on-, and life’s purpose is to- chase the almighty dollar. However, Tony’s book has shared a different perspective. I now see that there are CEOs like Tony who does exist. There are CEOs who are in touch with their human side, who genuinely care for their employees and understand that employees’ productivity is what drives the success of the company. Employees are assets, who are imperative components worthy of investing in paid training and education to create advancement opportunities within companies and business for upward mobility. This positive positioning builds confidence in employees and creates a ‘can do’ attitude. If employees feel good about their job it will help them to perform better in their position. As I always say, happy employees make productive employees. [Review from Goodreads]

  2. Emi Markovska

    I find the book quite inspiring and to me it is a reminder to actively think what makes me happy in everything I do daily, so I can do it with more passion and thus be more productive. As a company, one can learn from their success model, and find ways to build even better culture and provide better service, while keep being unique. [Review from Goodreads]

  3. Arun Balaji

    Delivering Happiness ! One of the best book written by the CEO of world famous customer eccentric company – Tony Sheih.
    From the beginning Tony narrated his interest towards business from childhood and what are the obstacles that he had faced to take his business into further levels. To be a successful organisation with the great customers, he had learned several things through out his life and he explained it in this book as three sections (Profit, Profit and Passion, Profit Passion and Purpose) which are the primary things to learn and understand. I really liked the way in which the author has taken us through his life. Even after getting successful with his first business in LinkExchange which was sold for $265M, he had went through several issues. The best thing is, he didn’t want to stop at anywhere looking behind and he focussed towards the business that he wanted to develop which resulted in the world famous shoe company Every company will have its own culture and core values. Likewise Zappos also has created core values which they feel as important for their customers as well as for their employees, which is in short PLUR – Peace Love Unity Respect. Zappos is one of the best example for the successful company which attained higher level by treating their customer more friendly and their employees with more importance.

    I would recommend this book to everyone and especially for the people who are into “customer service” to know how important it is for the successful business and for entrepreneurs as they have many take-aways from this book. [Review from Goodreads]

  4. Rosie Nguyễn

    When I feel tired with all the social media and people and forces around me, I find the book a place to hide and find myself…Written in a simple, funny, attractive voice, Delivering Happiness approaches the essential issue in life and business: do things that make us happy. Throughout the book, I find the common principles that made the success of Zappos and brought Tony to the peak of wealth and fame that have brought many people up there: having passion, being persistent and hard – working, not afraid to be weird, focusing on real values, willing to share.

    I learned that to keep the organisation healthy and thriving, what to focus is building culture and core values, which many companies forget to build when growing fast. I learned that we actually need to make friends with colleagues (opposite with my previous thought that colleagues should only be colleagues), and we should build the team of people who we are comfortable hanging around outside of work. I learned that happiness has three types: pleasure, passion, and being part of something bigger than you. And let the last to be the first layer, then happiness will last.

    Yes, it’s a good book. Highly recommended not only for business people. [Review from Goodreads]

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