Conversational Intelligence

CONVERSATIONAL INTELLIGENCE: How Great Leaders Build Trust and Get Extraordinary Results

by Judith Glaser

Conversations are an important source of connection and energy, and the building blocks that shape our relationships and culture. Conversational Intelligence (C-IQ) is our ability to assess interpersonal dynamics and connect with one another. By developing the collective C-IQ in themselves and their teams, leaders can build heathy relationships and organizations, help their teams to develop shared meaning and direction, see new possibilities and co-create a new future.

In this summary, you’ll learn:

• The neuroscience behind human interactions, including the 5 parts of the brain, how they generate neuro- and bio-chemical responses to affect our feelings responses, and outcomes.

• How virtuous trust cycles and vicious distrust cycles are formed, and how they impact our relationships and results.

• How to use the 5 TRUST criteria, Conversational Dashboard, and other tools/frameworks to move up 3 levels of conversation.

• Additional tools and exercises that leaders can use to develop Conversational Intelligence or C-IQ in their teams and organizations.

Who should read this:
• Leaders, managers, business leaders, and coaches/trainers
• Anyone who wishes to improve your leadership skills, build trust and improve team/organizational performance.