Everyone communicates. Yet, few people successfully reach the other person. When we can’t get through to others, we tend to respond by pushing harder, only…
ReadingraphicsJuly 31, 2022
Pre-suasion is about laying the groundwork in advance, so your recipients are already receptive to your message by the time you present it. Such tactics…
ReadingraphicsMay 28, 2020
Difficult conversations are anything you have difficulty talking about, e.g. ending a relationship, asking for a pay-raise, or addressing a hurtful behavior. They are a…
ReadingraphicsApril 29, 2020
There are 6 key principles of persuasion which can lead people to say “yes” automatically. Understanding these principles and associated techniques can help you to…
ReadingraphicsFebruary 28, 2018
Everyone negotiates—be it to get a pay raise, extend a curfew, or reach agreement on a joint venture. "Getting to Yes" presents a framework for…
ReadingraphicsNovember 7, 2017
In this book, experienced FBI negotiator and award-winning teacher, Chris Voss, shares tried-and-tested techniques for negotiations, that can be applied in a wide range of…
ReadingraphicsSeptember 16, 2017
How should you confront an employee who’s chronically late, a CFO who’s suspected of embezzling company funds, or a daughter who lies about her late…
ReadingraphicsJuly 18, 2017
When we think of “sales”, most of us think of pushy door-to-door salespeople or slimy used-car salesmen. In this book, Daniel Pink shows how outdated…
ReadingraphicsFebruary 25, 2017
How do you deal with topics that are sensitive yet important to you? Our daily interactions can hold pivotal moments, with outcomes that affect the…
ReadingraphicsJanuary 30, 2017
