This book is a detailed guide for by Marshall Rosenberg's Nonviolent Communication (NVC)—an empathic way of thinking and communicating that leads to connection, mutual understanding,…
Everyone communicates. Yet, few people successfully reach the other person. When we can’t get through to others, we tend to respond by pushing harder, only…
Warfare doesn’t only happen with physical weapons and artillery. Many of us are warring daily with our family, colleagues and friends. We feel frustrated, angry,…
In this book, experienced FBI negotiator and award-winning teacher, Chris Voss, shares tried-and-tested techniques for negotiations, that can be applied in a wide range of…