Book SummariesBusiness & ManagementBusiness Strategy & Culture Book Summary – The Effortless Experience: Conquering the New Battleground for Customer Loyalty "The way to win customer loyalty is to delight them." This is the mantra that many organizations follow. But, is it really true? In this…ReadingraphicsApril 30, 2021
Book SummariesBusiness & ManagementSales Book Summary – The Challenger Sale: Taking Control of the Customer Conversation In the midst of the 2009 economic crisis, sales had bottomed out in most sectors. Yet, a small group of salespeople continued to deliver results…ReadingraphicsSeptember 30, 2019
