CRUCIAL CONVERSATIONS: Tools for Talking when Stakes are High

By Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler

How do you deal with topics that are sensitive yet important to you? Such interactions can significantly affect the quality of your relationships, careers and life. This book helps us to identify and conduct “crucial conversations”, so we can overcome difficult or sensitive issues, to improve results and achieve our desired outcomes.

In this summary, you'll learn:

• What are crucial conversations, and why we fumble when much is at stake;
• The 7 principles to mastering crucial conversations, including useful skills and techniques to apply for results;
• How to recognize when a dialogue is breaking down, how to bring it back on track, and get the results you truly want;and
• The "Path to Action", the stories you tell yourself, the CRIB approach to developing mutual purpose, the 5 STATE skills to share views without offending others, and the 4 AMPP listening skills.

Who should read this:
• Leaders, Managers, and Professionals who handle negotiations or difficult conversations;
• Coaches, Counsellors, Mediators; and
• Anyone who wants to improve their communications skills and improve their relationships.