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Crucial Conversations Book Summary

4.67 out of 5 based on 3 customer ratings
(3 customer reviews)


Uncover how to identify and manage pivotal conversations, using 7 key principles and techniques, to achieve your desired outcomes. See more details below. Buy the Graphic, Text, and/ or Audio summaries now!
[Note: You can also enjoy this summary through our Annual Subscription.


Product Description

Uncover how to identify and manage pivotal conversations to achieve your desired outcomes.

How do you deal with topics that are sensitive yet important to you? Such interactions can significantly affect the quality of your relationships, careers and life. This book helps us to identify and conduct “crucial conversations”, so we can overcome difficult or sensitive issues, to improve results and achieve our desired outcomes.

Here are some powerful takeaways you can expect from the book:

• Understand what are crucial conversations, and why we fumble when much is at stake;
• Discover the 7 principles to mastering crucial conversations, including useful skills and techniques to apply for results;
• Learn to recognize when a dialogue is breaking down, how to bring it back on track, and get the results you truly want;and
• Understand the “Path to Action” and the stories you tell yourself, learn the CRIB approach to developing mutual purpose, the 5 STATE skills to share views without offending others, and the 4 AMPP listening skills.

You can choose from 2 ReadinGraphics summary bundles including:

1. Graphic + Text + Audio bundle ($13.97)
• A one-page graphic summary, or book summary infographic in jpg;
• A 13-page text/graphic summary in pdf; and
• An audio summary in mp3

2. Graphic + Text bundle ($9.97)
• A one-page graphic summary, or book summary infographic in jpg; and
• A 13-page text/graphic summary in pdf

Order your summary bundle now!
[Note: You can also enjoy this summary through our Annual Subscription]

Who should read this:
• Anyone who wants to improve communications/ relationships
• Leaders
• People who handle negotiations/ difficult conversations

Questions addressed:
• How to handle sensitive topics?
• How to cope with difficult conversations?
• How to negotiate effectively?
• How to deal with difficult people?
• How to talk with emotional people?
• How to manage my own emotions during heated discussions?
• How to handle different opinions?
• How to have an open dialogue?
• How to handle conflict?

Key concepts covered: effective dialogue, pivotal points in conversations, differing opinions, strong emotions, high stakes, safe space, safe environment, conflict management, managing your emotions, refusing the fool’s choice, identifying conversation cues, facilitating an open dialogue, restoring safety, understanding the path to action, mastering your stories, sharing your views persuasively, being a good listener, developing mutual purpose.

Additional Information

Book Summary Type

Graphic + Text ($9.97), Graphic + Text + Audio ($13.97)

3 reviews for Crucial Conversations Book Summary

  1. 4 out of 5


    This book has all the ingredients one needs to improve one’s interactions when one is stuck in cycles of rage or disagreement. It has remarkably similar prescriptions to other readings I have done on the subject on how to manage in a tense conversation in which one must come to some reasonable agreement. If everyone read a book like this once or twice in their lifetimes we might actually move the evolution ball down the court in a significant way. [Review from Goodreads]

  2. 5 out of 5


    Crucial Conversations tackles one of the most difficult subjects in human relationships: How to navigate difficult conversations when 1) the stakes are high 2)opinions are at opposite ends, and 3) when emotions are charged….At it’s core, the book dives deep into the human condition under duress. [Review extracted from Goodreads]

  3. 5 out of 5


    One of the amazing books I have read in recent times…What makes this book wonderful is that tells you to change your Inner Game to be able to practice it. The tools the authors propose are not “fake-smile” type add-ons, but require a fundamental understanding of how emotions are inseparable from our behavior. [Review extracted from Goodreads]

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